All orders must be paid in full at the time of booking unless otherwise agreed in writing.

Orders are not confirmed until payment has been received.

Prices are subject to change without notice, however confirmed orders will not be affected.

Customers are responsible for collecting their order at the agreed date and time.

Orders not collected within 24 hours of the scheduled pick-up time will be considered a no-show unless prior arrangements have been made.

After 24 hours, Bakt reserves the right to discard the product to maintain food safety and operational standards.

No refunds will be provided for no-show or uncollected orders.

Due to the custom and perishable nature of our products, all sales are final.

Cancellations made within 72 hours of the scheduled pick-up date are non-refundable.

Refunds or credits are offered at Bakt’s discretion only, taking into account the circumstances and business impact.

If a refund is issued, it will be processed via the original payment method.

You can reach us anytime via our contact page or email. We aim to respond quickly - usually within one business day.

Changes to confirmed orders (including design, size, flavour, or date) must be requested at least 72 hours prior to pick-up and are subject to approval.

Additional charges may apply.

All cakes and baked goods are made fresh and are best consumed within 3–5 days of collection.

Storage and handling instructions will be provided and must be followed.

Bakt is not responsible for deterioration in quality once the product has been collected and handled by the customer.

While we take care in preparation, Bakt operates in a kitchen that handles nuts, gluten, dairy, eggs, and other allergens.

We cannot guarantee products are free from traces of allergens.

It is the customer’s responsibility to disclose any allergies prior to ordering.

Bakt is not liable for damage to cakes once they have been collected, including damage caused by transport, weather, or handling.

The customer accepts full responsibility for the product once it leaves our premises.

While not all scenarios can be outlined in these Terms & Conditions, Bakt reserves the right to make decisions in the best interest of the business, in line with standard industry practice.

This includes decisions relating to no-shows, refunds, credits, and order fulfilment.

We may photograph or video our products for marketing and promotional purposes, including use on our website, social media platforms, and other digital marketing channels.

Any photos or videos shared with us by customers, whether via social media or direct message, may be reposted unless otherwise requested.